Privacy Policy

Information We Collect

Information you provide. When you complete a form on our Site — including our contact form and our tour request and scheduling forms — we collect the information you submit, such as your name, email address, phone number, the type and date of your event, your expected guest count, how you heard about us, and any message or details you choose to share.

SMS/text consent. If you opt in to receive text messages (for example, by checking the SMS consent box on our contact form), we collect your phone number and your consent to be contacted by text. See the SMS/Text Messaging section below.

Information collected automatically. Like most websites, we and our analytics provider automatically collect certain technical and usage information through cookies and similar technologies — such as your IP address, browser and device type, pages viewed, referring page, and how you interact with the Site.

How We Use Your Information

• Respond to your inquiries and provide the information you request.
• Schedule and confirm venue tours and appointments.
• Communicate with you about your event, including by email, phone, and — with your consent — text message.
• Send you marketing or promotional communications you may opt out of at any time.
• Operate, maintain, analyze, and improve the Site and our services.
• Comply with legal obligations and protect our rights.

SMS / Text Messaging

If you provide your phone number and consent to receive text messages, we may send you messages related to your inquiry, tour, and event, as well as occasional promotional messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message, and you can reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used. Our analytics provider (Google Analytics) uses cookies to help us measure and analyze traffic, and we use the Meta (Facebook) Pixel to measure the effectiveness of our advertising and to show you relevant ads on Meta platforms. You can control cookies through your browser settings, you may opt out of Google Analytics using Google’s opt-out browser add-on, and you can manage your ad preferences in your Facebook settings. Disabling cookies may affect how some parts of the Site function.

Third-Party Service Providers

We share information with trusted third-party providers that help us operate the Site and communicate with you. These providers process your information on our behalf and are expected to safeguard it:

• Google Analytics (Google LLC) — website analytics and traffic measurement.
• LeadConnector / GoHighLevel — processing and managing form submissions, inquiries, scheduling, and customer communications (including text messaging), operated with our marketing partner.
• Meta Platforms (Facebook) — advertising measurement and audience tools via the Meta Pixel.

Each provider handles your information under its own privacy policy. We do not sell your personal information. We may also disclose information when required by law or to protect our legal rights.

Data Retention

We retain your information for as long as needed to fulfill the purposes described in this policy — including responding to your inquiry, providing our services, and maintaining business records — and as required to comply with our legal obligations or resolve disputes.

Your Rights & Choices

You may request to access, correct, or delete the personal information we hold about you by contacting us at the email address below. You can opt out of marketing emails using the unsubscribe link in those messages, and you can opt out of text messages by replying STOP. We will respond to requests consistent with applicable law.

Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

Third-Party Links

The Site may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

Data Security

We use reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

The Manor at 12 Oaks
5255 County Rd 209 S, Green Cove Springs, FL 32043
info@themanor12oaks.com
(904) 657-2290